Spring Valley Public Library Job Description
TITLE: Library Assistant
REPORTS TO: Library Director
Under general supervision, the library assistant performs a wide variety of support tasks related to information requests and referrals, programming, collection development and maintenance, customer service, public desk and clerical tasks that maintain the efficient flow of materials through Circulation & Reference Services.
- Experience in general computing, hardware, software and Microsoft Office is required. Experience in library automation is preferred.
- Experience in a library setting is preferred.
- Customer service experience preferred.
The requirements listed below are representative of the qualities, knowledge, skill, and/or ability required to perform the essential functions of the job.
- Excellent customer service skills.
- Working knowledge of library material, services, and procedures.
- Ability to establish and maintain positive, effective working relationships with staff and the public.
- Ability and initiative to work independently and efficiently with minimal direction.
- Ability to work enthusiastically and effectively with children, teenagers and adults in the library and community.
- Positive attitude, enjoyment of challenging work, ability to meet deadlines, and a willingness to work in a flexible environment with quickly changing tasks and priorities.
- Ability to manage and balance the multiple tasks associated with the day-to-day services of the library.
- Strong organizational skills.
- Ability to work accurately with attention to detail.
- Ability to efficiently operate a variety of office and library equipment including computer and printer, photocopier, fax machines, and media equipment.
- Proficiency in the use of word processing software.
- Knowledge of or ability to learn how to efficiently use desktop publishing software.
- Ability to use computer and searching skills to access a wide variety of online resources relevant to the position.
- Possess a wide-ranging, general knowledge background.
- Effective design skills, word processing skills, and knowledge of database software.
- Willingness to learn job-related software.
The following are the regular duties for this position. These duties are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provides a welcoming presence for library customers.
- Checks materials in and out using automated library system.
- Follows procedures for renewals, reserves, overdue materials, fines, and claimed returned materials.
- Processes customer applications, address changes, and other circulation tasks in a multi-library system.
- Maintains communication/correspondence with customers, other MORE libraries and other divisions via phone, email or letter to resolve and answer questions.
- Responsible for maintaining a safe, secure, and orderly public space within the library building and grounds
- Contributes to a positive, team-oriented work environment by being helpful, respectful, and approachable to both staff and the public
- Assists customers in locating and using library services and materials, including the library’s computer catalog.
- Answers ready reference, basic reference, and directional questions in-person, online, regular mail and over the phone.
- Assists customers with library equipment, including computer hardware and software, databases, workstation management software, and the Internet.
- Pulls available materials from the collection for customer pick up.
- Refers customers to community and government agencies, organizations, and services.
- Prepares interlibrary loan and hold requests for customers.
- Maintains supplies for public computer workstations.
- Maintains page shelf reading schedule and assignments.
- With direction, creates promotional displays and bulletin boards.
- Plan/Assist for outreach and library programs
- Runs errands.
WORK ENVIRONMENT/PHYSICAL DEMANDS
Work involves frequent lifting and carrying of up to 10 pounds. Occasional lifting, carrying, and/or moving materials of 11-50 pounds. Work varies between sedentary (sitting) with frequent walking and standing. Occasional bending, squatting, and reaching motions.
Must be able to read, write, give, follow, and comprehend verbal and written instructions. Must have effective oral and written communication skills to communicate productively with staff and customers.
Spring Valley Public Library
E121 South 2nd St.
Spring Valley, WI
Fax: $1 for first page; 25¢ for pages after
Copy/Printing: 10¢ for b/wh; 25¢ for color
Scanning: Free of charge
Laminating (8 1/2 x 11 only): $1/sheet
Proctoring Services for Student Exams
Federal/State Tax Forms & Instructions: available in print or printed from online free of charge.